Frequently Asked Questions
Everything you need to know about shopping at Ackermans.
How can I track my order?
Once your order has been dispatched, you will receive an SMS and email containing a unique tracking number and a link to our courier partner's portal.
What is the return policy for fashion items?
You can return any unworn items with original tags attached within 30 days of purchase. Returns can be made at any Ackermans store nationwide or via our online courier collection service.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), Ackermans store cards, Lay-by payments, and instant EFT through secure payment gateways.
How long does standard delivery take?
Standard delivery typically takes between 3 to 5 business days for urban areas and up to 7 business days for outlying or rural regions.
Can I pay for my online order using my Ackermans account?
Yes, you can use your Ackermans store card to make purchases online. Simply select 'Store Card' as your payment method during the checkout process.
How do I find the right size for my clothing?
Every product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.